Highlights in this conversation include: 

• Gene tells of personal experiences from his childhood with the best and worst of healthcare as well as how accidentally sitting in on an orientation for hospital management impacted his career in healthcare. 2:08
• Geo-mapping allowed Atrium to specifically help not only zip codes but areas within zip codes that were being most affected by COVID and eliminate disparities as a result. 9:45
• Rural and urban areas often struggle with similar disparities and access to care and how hospital at home has allowed Atrium to meet needs in both of these areas. 14:30
• Sustainable change in the areas of diversity and inclusion must start at the board level having conversations, setting the tone, and initiating action. 20:07
• Leading with vulnerability about personal experiences allows teammates to relate to you as a leader more personally and gives greater impact, affecting great change within the organization. 22:40 
• Gene is on the board of Best Buy and shares lessons he is learning on omnichannel approach, journey mapping customer experience, and impact on the community. 28:25

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