Between Innovation Podcast

Appreciative Inquiry


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This episode of the Between Innovation podcast explores Appreciative Inquiry (AI), a strengths-based approach to organizational change and innovation.

Key takeaways:

Focus on the positive: Unlike traditional problem-solving approaches that focus on what's broken, AI encourages exploring peak experiences and strengths to fuel positive change. This shift in focus fosters a more hopeful and engaging environment.

The 4 Ds:

  • Discover: Identify and analyze high-point moments through carefully crafted questions and storytelling.
  • Dream: Envision a future where these positive experiences are commonplace.
  • Design: Develop actionable steps to achieve that desired future.
  • Deliver: Implement the plan and move towards the envisioned future.
  • Importance of crafting questions:

    Investing time in formulating the right questions is crucial for eliciting authentic and insightful stories that reveal common themes and shared values.

    Storytelling as a tool:

    Sharing stories of peak experiences creates connection, fosters hope, and surfaces the collective wisdom of the group. This approach helps build a shared understanding and commitment to change.

    Applicability to innovation:

    AI can be used to foster innovation by encouraging individuals and teams to reflect on their most innovative moments and identify the conditions that enabled those successes.

    Creating a positive energy shift:

    By focusing on strengths and positive experiences, AI creates a more energetic and engaging environment that can lead to more effective and sustainable change.

    Bringing AI into everyday work:

    Leaders can incorporate AI by framing questions that focus on past successes and strengths, even when addressing challenges or performance issues.

    Examples and applications discussed:

    • A leadership team from a newly merged organization used AI to build connections, establish shared values, and create a framework for high performance.
    • Reframing performance conversations to focus on past successes rather than shortcomings.

    • Learn more at Switch Innovation Lab

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      Between Innovation PodcastBy Switch Innovation Lab