April Kelly was working for PayPal before they were PayPal, laying the foundation and building a call center from the ground up. Her next role, as the Senior Director of Customer Operations at LinkedIn, would place her in the center of another dot com revolution, social media. She started, staffed, and unlocked the doors to the customer service center during a time when the internet was still the wild, wild west. This is where she built her ideas around gratitude and built strong service teams and organizations.