Angela Penton - "The Process Detective" and owner of Open Field Process Improvement - joins us to discuss the critical importance of leaders going to gemba! This is a fantastic episode full of insight for leaders at all levels of the organization. Connect with Angela for more quality insight on process improvement. https://www.linkedin.com/in/angela-pe... https://www.linkedin.com/company/open... http://www.johnthackerjr.com/