Complaining is part and parcel of our everyday existence. Usually it’s personal, trivial, and not to be taken seriously. But sometimes it’s bigger than that. The question is: are there any tips for making sure our legitimate complaints are not only noted, but also acted upon? The answer is: Yes.

Dougal Patmore finds out what they are – along the way meeting the man who sealed his letters of complaint with a loving kiss, and the choir whose members complained distinctively and effectively in song...