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Are Business Leaders or IT Responsible for Customer Engagement in the Digital Age?
Who in your organization is responsible for customer experience, service, and engagement? Who makes sure that customer experience excellence is achieved in an enterprise-wide way? Which role should own customer experience in an organization: business leaders or IT?
Join the Creatio Arena with Sam Biardo, Founder Technology Advisors & StarfishETL, University Professor, Podcaster, & Avid Golferto and Sebastien Forget, President & Owner at Solutions Metrix, and weigh in on the arguments of both approaches and discover which approach suits your organization best.
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By Creatio
5
33 ratings
Who in your organization is responsible for customer experience, service, and engagement? Who makes sure that customer experience excellence is achieved in an enterprise-wide way? Which role should own customer experience in an organization: business leaders or IT?
Join the Creatio Arena with Sam Biardo, Founder Technology Advisors & StarfishETL, University Professor, Podcaster, & Avid Golferto and Sebastien Forget, President & Owner at Solutions Metrix, and weigh in on the arguments of both approaches and discover which approach suits your organization best.
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