Our new series geared toward delivering insights from digital communication experts on the current state of CX. This episode will feature edna’s in-house experts Nikolay Vand, Product Manager and Svetlana, Digital Marketing Manager. In this episode we will discuss the role of Messengers in an Omnichannel World, specifically covering areas like:

• The rise of omnichannel communication
• The benefits of having an asynchronous communication channel
• What gives messengers an edge
• Use of messengers in different industries