Welcome to the J.D. Power Technology, Media & Telecom Podcast, hosted by Andrew Heath. This episode focuses on wireless service providers and analyzes whether wireless customers are truly delighted.

Andrew is joined by Jenni Corwin and Carl Lepper to discuss changes in customer surveying methods, key drivers of customer satisfaction and consumer insights ranging from value for price paid to network reliability.

The episode also looks at the balance between affordability and service quality, the competitive landscape in wireless services, and the ongoing quest for customer satisfaction.

(00:17) Overview of Wireless Service Providers

(01:31) Changes in Customer Survey Methods

(02:26) Key Drivers of Customer Satisfaction

(03:42) Balancing Price and Value in Wireless Services

(06:32) Network Quality and Customer Expectations

(09:03) Competitive Market Insights

(11:26) Are Wireless Customers Delighted?

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