Unless you're learning what you're doing right or wrong from your customers you run the risk of becoming irrelevant very quickly. Equally, if you aren't listening to your people who at the sharp end, you'll quickly disappoint them, and they'll either leave or become disengaged. Disengaged employees mean unhappy customers.

 

#KarenMangia is VP Customer & Market Insights at #Salesforce. We discuss why so many businesses fall short of expectations and why the few who really grasp the concepts of customer experience win and keep customers for life. 

 

Karen has just authored 2 new books #ListenUp and #WorkingFromHome which is due out in December. Watch out for them. I've previewed both and they're excellent.

 

Contact Karen on LinkedIn at linkedin.com/in/karenmangia

Websites

salesforce.com/  (Company Website)

successwithless.net/  (Success With Less Book)

twitter.com/karenmangia  (Personal Website)

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Making Channel Sales Work

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