036: Are You Listening To Your Clients? Digging Deep into Client Experience with Mitch Reno
07.16.2019 - By Accounting Marketing Doesn't Suck
We all think we listen to our clients, but do we? In this episode of Accounting Marketing Doesn’t Suck, host Hugh Duffy talks with Mitch Reno, director of client experience at Rehmann about his firm’s road to focusing on the client experience and why listening intently really matters. Since joining the firm in 2001, Rehmann’s revenues have more than quadrupled and are projected to be $158 million in 2019.