Control. Everyone wants it and not everyone has it. As a manager or director of a building, you need that everyday control. From monitoring security to overseeing maintenance, it's on you if it doesn't get done. But, unfortunately, when it comes to your commercial cleaning team, if you insource, you may not have the control you want. But why? Listen to what, Mary Torrado, a 15-year veteran of the commercial cleaning industry in operations, has to say about how you can get--and keep--control.

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