What happens when one of your team members leaves the company? If you are screwed when that happens, then this episode is for you. Knowledge about processes, context and information flows don't belong inside of people's heads...they have to be documented. From many years of experience in companies, it still amazes me that they are unaware of the dangers of having crucial business information in people's memories. Thought is fleeting and people can leave...so let's get it out of them and onto paper, walk-throughs and screen recordings.