In this episode, I talk with researchers from the University of Mississippi about their recent research about the use of facial recognition in quick service restaurants.

Guests:

Ms. Olena Ciftci - https://www.linkedin.com/in/olena-ciftci-a4801a190/

Dr. Cindy Choi - https://www.linkedin.com/in/cindy-choi-b4490180/

Dr. Katerina Berezina - https://www.linkedin.com/in/eberezina/

Article link: https://doi.org/10.1016/j.ijhm.2021.102941

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Your host

Nathan’s LinkedIn - https://www.linkedin.com/in/nathan-jarvis-82ab719/

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00:00 Opening   01:51 Guest introductions   04:36 In 2 sentences, would you explain   06:22 Facial recognition in restaurants since 2015   09:19 Why loyalty programs and payment   10:17 Theory as base of research   11:56 Perceived trust and security   17:05 Are guests ready to use facial recognition in restaurants?   19:43 Guests are already using facial recognition in other areas of life   20:42 How accurate is the technology   23:24 Is this applicable to other restaurant segments?   24:59 What's next for this line of research?   26:42 If you were a restaurant owner...   27:49 Cost of the technology   30:24 Facial recognition in events   31:10 Understanding why people choose NOT to use it   33:34 Recap

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Thanks to @StreamBeatsbyHarrisHeller

Tracks “Rehearsal” and “Oxnard” from Groove

#restaurantrelevance #restaurantlife #facialrecognition

Please note that this podcast is distinct from Dr. Nathan Jarvis’s teaching and research roles with the University of Houston. As with all academic research, data is contextual and designed to provide ideas for operators. However, no guarantees can be made for its effectiveness, etc. Restaurant Relevance – the Podcast, its employees, guests and affiliates assume no liability for the application of the information discussed.