Ariel Gorelik and Marc Bernstein talk about how call centers all over the world are benefiting from globalization, how to lead organizations in a rapidly changing environment, and the greatest advantages, but also most difficult drawbacks of working from home.

Ariel Gorelik is the Chief Information Officer and Chief Operations Officer at AmTrust Financial Services, Inc., a Fortune 500 insurance company with over 8,000 employees. Ariel is an expert on digital transformation and international IT strategy. His extensive operational leadership experience in the insurance sector includes expertise in centralization of operations and transformation of service delivery to improve customer satisfaction.