Arlene McCullough, Senior Vice President for Vision Hospitality, shares her background and experiences in the hospitality industry.

She discusses how her upbringing in New York and her college experience shaped her career path. Arlene also talks about her favorite vacation destinations and hotels she would like to visit. She highlights the importance of service culture and how it has influenced her approach to management.

Arlene shares challenges she has faced in her career, such as implementing new processes and dealing with labor shortages. She also discusses the impact of technology on financial operations in the hospitality industry and the need for better banking technology.