This episode focuses on Article 7 of the 2019 National Agreement between the United States Postal Service and the National Association of Letter Carriers. It defines employee classifications within the letter carrier craft, specifically addressing full-time, part-time regular, and part-time flexible letter carriers, as well as city carrier assistants (CCAs). The document also establishes limitations on the number of CCAs that can be hired and regulates the use of part-time flexible employees. Additionally, it outlines how cross-craft assignments can be made and details the process for maximizing full-time letter carrier positions. Finally, it covers the phased-out transitional employee classification and its impact on hiring and employment.