Artificial Intelligence And Modern Claims Handling with Karl Miller

Karl Miller, AVP, Sales and Compliance at American Computer Estimating, explains how Artificial Intelligence (AI) has drastically impacted handling Claims.

He shares the three models of AI: Predictive, Proactive and Problem Solving - and the technology and examples on how they’ve created a new process. He also shares how AI improves the overall claims experience for the claimant and claims professionals. Specifically, targeting the number one complaint of claimants and providing better means of prompt resolutions, data management and accuracy.

While the implementation of AI has many benefits, there’s always a risk when introducing new technologies. Karl shares the ways to mitigate the increased risks and fraud.