Asaph Advisors Podcast

In this episode, Alpesh Patel and I are joined by Justin Chappell.  Justin has extensive experience in Customer Success - as a company founder, consultant, and organization leader.

Our discussion centered on Justin's approach to accelerating customer time to value.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

In this episode, we are joined by again by Tobias Kederer, a seasoned Consulting and PS Executive.

Tobias has spent his entire career in Professional Services - first in pure consulting for some large firms (i.e. Andersen Consulting) and smaller boutique consulting firms and since 2006 in ProServe leadership roles for a variety of Saas/Tech companies.  

In this session, we delve into four (4) key things to do to drive optimal customer focus during on-boaring (and beyond).

As Tobias says, "the customer may not always be right, but the customer is never wrong!"

Listen in for key actions you can take to drive an enhanced customer experience.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

In this episode, we are joined by Jens Harder, Senior Directior of Professional Services EMEA for Sitecore.

Over the course of our podcast seasons, we've discussed Services as a Product (SaaP(TM)) with a number of PS execs.

In this session, we delve into Jens' push for Annual Recurring Revenue (ARR) Services; ultimately creating greater predictability for both revenue and billable utilization - while also enhancing the on-going customer experience.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to for part three (3) of a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & clients - deciding what and how to monetize their activities.

Part 1 focused on The VISION.

Part 2, we disc The IMPLEMENTATION.

In this episode, Part 3, we will discuss The EXECUTION.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as:  Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore designing a balanced scorecard of metrics to govern an integrated Professional Services & Customer Success organization.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as:  Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore implementing the of Professional Services & Customer Success.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as:  Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore implementing the of Professional Services & Customer Success.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to for part two (2) of a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & clients - deciding what and how to monetize their activities.

Part 1 focused on The VISION.

In this episodes, Part 2, we disc The IMPLEMENTATION.

In Part 3, we will discuss The EXECUTION.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as:  Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore how to drive greater collaboration and integration between Professional Services & Customer Success.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

As we dive into the 4th chapter of the Asaph Advisors’ podcast – we are digging in deeper to the intricacies of running a C&PS org

In today’s discussion, I am joined by PS veteran, Kevin Lobo, VP of Data & Analytics Consulting at Analytics 8.  Kevin has written about the implications of different contract structures on PS delivery and PS practitioners.

In this discussion, we explore Kevin's insights on the implications of different contract structures to PS delivery.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance