SaaSMe Unfiltered: The SaaS Management Podcast

Ashley Hickman: SaaS Management Is A Practice, Not A Project


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SaaS management is not one and done – it’s an ongoing practice. One that enables you to organize, optimize, and orchestrate your SaaS stack. In this episode, Zylo’s own Ashley Hickman shares what a successful SaaS management practice looks like and how some organizations are approaching it today.


Episode Highlights:

  • [1:53] Ashley's background in the Italian language and culture
  • [4:39] Translating a focus in the Italian language and IT consulting to her role in SaaS at Zylo
  • [8:13] Defining best practices in SaaS management
  • [10:07] Data-driven strategies for guiding customers
  • [16:24] What Ashley is focused on in 2022
  • [19:28] Executive buy-in and and how customers iterate with their goals as indicators of success
  • [23:51] Budgeting season and how it affects SaaS management


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SaaSMe Unfiltered: The SaaS Management PodcastBy Zylo

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