On this week's episode of Ask A CISSP, we have an interview with Kevin Apolinario!

ABOUT KEVIN APOLINARIO

I am an IT Professional with 12+ years of customer service experience. I have 8 years of experience as IT Support and system admin.

I started working when I was 9 years old. My background is a bit unique from other people who work IT. I did roughly 4 years in the NYPD before breaking into tech. I also have about 12 years of restaurant experience. I took my customer service experience and transferred those soft skills into tech. I broke into tech in a non-traditional way without a degree. I am a self-taught individual that is always looking to learn from other people. If I don't know the answer today. I will find you the answer. IT is all about learning how to find the answer.

I am the co-founder of the "Kevtech IT Support" IT Community. The community has grown from 100 people to 7,000+ people spread across different countries and time zones.

I am a technical trainer on YouTube. I have helped over 1,000+ people land IT Support roles through technical instructional videos on YouTube.

I have presented and spoken at Microsoft, Jobtrain, Upwardly Global, Spiceworks, HDI, Merit America.

I educate new techs through training sessions. On my YouTube videos, I cover Comptia A+, Network+, Entry Level Helpdesk, Customer Service Skills, and Resume writing.

YouTube: https://www.youtube.com/c/KevtechITSupport

Website: https://kevtechitsupport.com/

Twitter: https://twitter.com/KevTechSupport

Published YouTube Training Videos On:

Virtual Labs (Virtual box, Vmware)

Server 2016, Server2019

Active Directory (Users and Computers)

Account Creation, security groups, password resets, distribution groups

IT Interview Questions

Cisco Anyconnect

Okta

Jira/Confluence

Servicenow

Azure Cloud

Microsoft Office Suite 2016

Exchange 365

Windows 7/10/11

Office 365

MDM

IT Customer Service Training Courses

Ticketing System (Fresh Service, Jira)

2 Factor Authentication (Duo) MFA

Microsoft Azure

My passion is helping others break into IT/Cybersecurity. I recently created a Udemy course that has helped over 12,000 students learn the in-demand skills needed to work IT Support.

The Other Side of the Firewall Socials:

Audio - https://podcasts.apple.com/us/podcast/the-other-side-of-the-firewall/id1542479181

YouTube - https://www.youtube.com/channel/UCXZgdDvlcQ8bP_V4dEF02Yw

Ryan on Twitter, LinkedIn, and Clubhouse - @ryrysecurityguy

#cybersecurity #helpdesk #informationtechnology