I’ve been collecting your questions all season long for this special Q&A season three finale! In this episode, my second-in-command, Alix Steinberg, joins me to ask all your burning questions. Here’s a sneak peek at some of the topics we covered:

• Do you think other celebrities and musicians have started to copy Taylor Swift’s strategies?
• What was your favorite CX story that came out of 2024? 
• Do you have a pre-keynote routine you follow before you go on stage?
• My business is in its early stages, and I’m still trying to figure out who my ideal customer is. How can I narrow my focus without losing potential opportunities? 
• What is the craziest thing that has happened to you as a keynote speaker?
• If someone only has 10 minutes a day to work on improving customer experience, where should they focus their energy?
• As a real estate agent, it’s really frustrating when friends or family choose to work with someone else to buy or sell their homes. I understand some people might feel uneasy mixing business and personal relationships, but do you have any strategies for making them more comfortable working with me? How can I position myself as their best option without putting pressure on them? 

Check out these resources mentioned during the episode:

Customer Interactions You Can Easily Elevate to Create Superfans

5 Customer Experience Lessons from the Eras Tour

Interested in participating in a future origin story makeover episode? Email [email protected]

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