In this session, we talked about service design workshops: how to run a successful service design workshop? What are the upsides and downsides of in-person workshops and digital workshops? And how to connect the two worlds together?

Ask Marc – Service design workshops

The experiences of customers, patients, citizens, employees... are key to your organization’s success and therefore should be coordinated very carefully. 

This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners. 

Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com

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The experiences of customers, patients, citizens, employees... are key to your organization’s success and therefore should be coordinated very carefully. This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners. Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com

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Ask Marc – Service design workshops

Ask Marc – Service design workshops