In this episode, John Bedard answers questions about which state laws collectors need to worry about when an individual moves from one state to another, and how agencies can be proactive in fighting possible investigations and enforcement actions from regulators.

In this episode, John Bedard answers questions about imminent bankruptcy filings and how long collection agencies should wait before resuming collection activity if the filing never occurs and how attorney involvement affects that decision, and how to deal with attorneys working on behalf of debt settlement companies.

In this episode, John Bedard answers questions about how to conduct a reasonable investigation, as required under the Fair Credit Reporting Act, how to collect during the validation period, and what to say in a collection letter, when it comes to making the statutory disclosures required under Section 1692g.

In this episode, John Bedard answers questions about the compliance issues surrounding text message communications between collection agencies and individuals, and how to fight back against the proliferation of letter-related FDCPA lawsuits.

In this episode of Ask The Compliance Expert, John Bedard provides some answers and thoughts about how to answer a popular question that individuals use to bait collectors into making a mistake, and what's on the regulatory horizon and how the industry can capitalize on those upcoming changes.

Being Compliant When Sending Unattended Messages; Common Letter Pitfalls

In this episode, John Bedard answers questions related to call recordings and how to deal with pro se plaintiffs.