What to do if something isn’t right with a gift? You can ask for a refund if it’s faulty or defective, or if it never arrives in the mail. For minor faults, retailers have the right to offer a replacement. Give them a chance to rectify the order, but for major faults you can get a refund in most circumstances. Don’t worry if you haven’t got the original wrapping, and if you don’t have the receipt, there are other ways to show proof of purchase by you or “Santa”. Listen to our podcast to hear about these and other last minute Christmas tips.