With more people shopping online these days, it’s one thing to research the goods you want to buy – it’s also important to research the seller. Be sure to buy from legitimate stores – check their reviews, don’t just go for what may be the cheapest online shop. Make sure you’re happy with the return policy before you buy. If goods are faulty or not as described, consider the time and cost of dealing with returns. And with lots of payment options, some like PayPal, eBay and credit cards have extra protection and resolution methods, while others like the “buy now pay later” services may not be as good for the shopper when things go wrong. Listen to our podcast with Tom Chapman, Consumer Protection Officer in the Kimberley for more information about all these points.