Tom Chapman, Consumer Protection Officer in the Kimberley talks about Christmas and what to do about presents that don’t arrive, or arrive with a problem – or worse still, aren’t wanted! Do you know your consumer rights for presents that you receive? Do you know when and how you can get a refund? And have you thought about selling or buying any of those unwanted gifts?! Listen to find out more and if you need assistance, how best to contact Consumer Protection.