AskGamblers is established and trusted by the gambling community for, among other things, its reliable and fair complaints service, often used to mediate disputes between operators and players. Working tirelessly, our AGCCS team has helped players recover over $49 million of unfairly confiscated money and counting.

In episode 21 of the podcast, Danijela Pavlovic, the website's Support Team Coordinator, joins in to discuss and explain the process in detail.

For convenience, the timestamps below will take you to key parts of the podcast:

(5:13) Can all the players submit a complaint against any online casino?

(7:08) How do you deal with a received online casino complaint, step by step?

(10:08) What is the most common type of player complaint?

(11:34) Essential requirements and guidelines to submit a complaint.