<p>In all of our businesses we always ask for customer data, but what do we do with it?  Are we setting up for high expectations from our guest?  If we don't deliver, do we end up disappointing our customers?</p>

In all of our businesses we always ask for customer data, but what do we do with it? Are we setting up for high expectations from our guest? If we don't deliver, do we end up disappointing our customers?

<p>In all of our businesses we always ask for customer data, but what do we do with it?&nbsp; Are we setting up for high expectations from our guest?&nbsp; If we don't deliver, do we end up disappointing our customers?</p>

Asking for customer information leads to high customer expectations

I am a mid-size hotel operator trying to focus on what matters - my bottom line.  Listen to my daily struggles and triumphs as I navigate the waters of entrepreneurship.  Come join my journey and let's sail thru adventures together.

Business

Entrepreneurship

I am a mid-size hotel operator trying to focus on what matters - my bottom line. Listen to my daily struggles and triumphs as I navigate the waters of entrepreneurship. Come join my journey and let's sail thru adventures together.

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Asking for customer information leads to high customer expectations

Asking for customer information leads to high customer expectations