Taylor and Desirae discuss various situations where families wrongfully request refunds from their hired birth professionals; something all birth attendants experience at one point or another. How clients can place blame where it doesn’t belong is another topic discussed. They share various situations they have seen and experienced and how those situations typically work out. Both relay that birth work is not like a customer service situation; you can’t pay someone to guarantee a home birth. This podcast reminds everyone that it is important to value who you hire, their on-call time, and dedication and not hold unrealistic expectations of them. For the birth attendants: you’ll hear about how to avoid these types of situations and how to navigate them should they arise.