Assembled’s longer-term ambition is to build tools for what co-founder Ryan Wang describes as “the logistics of customer support.”“We want to become the operating system for support teams,” he said.

“Within the landscape of CRM, we could see that tech hadn’t really been applied to the business of supporting customer support,” Wang said.

Another might be to continue expanding the kinds of tools it might provide to customer support teams to continue complementing basic CRMs, in particular as customer support comes to mean different things, depending on who the “customer” actually is.

“We see the term ‘customer support’ evolving,” Wang said.

Generally, our view is that we want to transform and elevate what customer support means. | To read full story, visit https://startuparound.com/read/1583946016.6561615/Assembled-raises-$3.1M-led-by-Stripe-to-build-‘the-operating-system-for-support-teams’-–-TechCrunch?ref=audio_experience