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Assertiveness And Soft Skills: Client Relationships, Effective Communication, and People Skills - Julie Howell - Commercial Flooring Services
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In this episode of the Floor Academy Podcast, we will be joined by Julie Howell, a senior project manager at Commercial Flooring Services in Denver, Colorado, who recognized the importance of soft skills in the flooring industry. Julie noticed that her young team members were skilled at their jobs, but lacked the necessary people skills to build and maintain relationships with clients, resulting in clients relying solely on her for their projects or questions. This realization led Julie to invest in training her team on soft skills to improve client satisfaction, ensure future work, and empower her team to work independently with multiple team members.
Julie will share her insights on the significance of soft skills in the flooring industry and how they can impact client relationships and business success. She will discuss her approach to training her team on soft skills, including effective communication, customer service, relationship-building, and problem-solving. Julie will also explain why she believes in providing thorough training to her team members, so they can excel in their roles and work autonomously with clients.
Don't miss this episode of the Floor Academy Podcast as Julie Howell shares her experiences and strategies for training her team on soft skills to enhance client satisfaction and improve overall business success. Learn about the importance of people skills in the flooring industry and how investing in soft skills training can benefit your team and your business. Join us to gain valuable insights on how to empower your team to build meaningful relationships with clients and excel in their roles.
Need new headphones for working and listening to Floor Academy? Check out ISOTunes using the link below. Amazing Bluetooth headphones that are OSHA certified. http://bit.ly/2P5A9pR
Check out the virtual estimates software here! Don't forget to create an account after submitting a sample estimate to get access to more features.
Check out our sponsors
Johns Manville
The International Surfaces Event
Check out our website and store
Support the show
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By Kyle Hedin - Speaker, Mastermind Facilitator, Writer, Content Creator, Business Therapist, and Contractor
4.7
4444 ratings
Send us a text
In this episode of the Floor Academy Podcast, we will be joined by Julie Howell, a senior project manager at Commercial Flooring Services in Denver, Colorado, who recognized the importance of soft skills in the flooring industry. Julie noticed that her young team members were skilled at their jobs, but lacked the necessary people skills to build and maintain relationships with clients, resulting in clients relying solely on her for their projects or questions. This realization led Julie to invest in training her team on soft skills to improve client satisfaction, ensure future work, and empower her team to work independently with multiple team members.
Julie will share her insights on the significance of soft skills in the flooring industry and how they can impact client relationships and business success. She will discuss her approach to training her team on soft skills, including effective communication, customer service, relationship-building, and problem-solving. Julie will also explain why she believes in providing thorough training to her team members, so they can excel in their roles and work autonomously with clients.
Don't miss this episode of the Floor Academy Podcast as Julie Howell shares her experiences and strategies for training her team on soft skills to enhance client satisfaction and improve overall business success. Learn about the importance of people skills in the flooring industry and how investing in soft skills training can benefit your team and your business. Join us to gain valuable insights on how to empower your team to build meaningful relationships with clients and excel in their roles.
Need new headphones for working and listening to Floor Academy? Check out ISOTunes using the link below. Amazing Bluetooth headphones that are OSHA certified. http://bit.ly/2P5A9pR
Check out the virtual estimates software here! Don't forget to create an account after submitting a sample estimate to get access to more features.
Check out our sponsors
Johns Manville
The International Surfaces Event
Check out our website and store
Support the show