“Could I be that assertive?” asked David Mitchell to himself before joining an Impact Factory session for his BBC programme on Manners. Having entered Impact Factory rather cynical and sceptical, he left with some new insights and tools. In case you missed the programme, you can listen to it here.

Assertiveness training at its best can be a life-saver for those who endlessly find themselves accommodating their behaviour to suit other people and what those other people want.

Impact Factory