When I started working for a living, there were secretaries in many organizations. These were people who actually did a lot of correspondence (written or verbal) and busy work for managers or executives. Over time, as email and computers became commonplace on desks, I saw fewer of these positions. As more people started to send email, we had to actually alter software to allow assistants to impersonate their bosses and manage the volume of communications that many of us deal with. We're in a new age of assistants with the emergence of Generative AIs powered by LLMs that can appear to respond in a conversational style to requests and perform actions on our behalf. In this new era, will AIs function as old-style secretaries, handling simple, but important tasks? Are they the trusted helpers that secretaries used to be for many executives? Are we all going to have an assistant, and do we want one, or need one? Read the rest of  Assistants in the Age of AI

Assistants in the Age of AI

A series of episodes that look at databases and the world from a data professional's viewpoint. Written and recorded by Steve Jones, editor of SQLServerCentral and The Voice of the DBA.

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For most of us working in technology, I think we understand that if something is broken we might need to work. Not that we have to, or we need to, but we might need to. Perhaps you feel differently, or your company approaches on-call in another way. If so, let me know today how you deal with staff being on-call. In my career, there are jobs with formal on-call, informal on-call, or even no on-call. In the latter situation, there isn't anyone who is prepared to handle issues outside of normal working hours, but that doesn't mean if management calls you can ignore them. It's that the organization didn't expect issues. I worked in a small company (< 50 people), where we primarily had systems for people who worked in the office, and nothing was running at night (outside of backups). Normally no one knew if there was an issue overnight or on weekends, but I did get called by the owner when he went in one weekend and couldn't receive a fax on our computer system. So I guess I was the emergency-on-call person. Read the rest of The On-Call Load

The On-Call Load

I saw a quote recently that resonated with me. It's not something I've often struggled with, but I have at times. Here's the quote: "Life rewards action, not intelligence. Many brilliant people talk themselves out of getting started, and being smart doesn't help very much without the courage to act. You can't win if you're not in the game." - @JamesClear Read the rest of  Action Over Knowledge

Action Over Knowledge

Last year, I read Surrender, a book by U2 lead singer, Bono. Bill Gates listed this as one of the top books to read at one point, so I picked it up and dove in. I have enjoyed U2s music since I was in high school, and was interested to hear what made Bill Gates recommend his book. The book is partially a journey of U2, but mostly a look at how Bono's view of the world and life has changed over time. Bono grew beyond music in his life to become an activist and try to shape the world into a better place. Whether you agree with his efforts or focus or not, it's admirable that he has tried to be more than a rich and famous singer. He's had to build more skills around how to communicate with others, convince them to take a course of action, and educate himself about the world. In trying to build these skills, he's founded or worked in organizations around his time with U2. Read the rest of Seagull Management

Seagull Management

Recently I traveled to visit a customer who has an in-the-office culture. They have multiple large buildings outside a major US city and almost all their employees (7000+) live nearby and are expected to be in the office the whole week. More senior people can opt for 4 10-hour shifts rather than 5 8-hour shifts, but with few exceptions, they have people in the office. I hadn't seen that in a long time. Almost every customer is mostly remote or some level of hybrid (usually 2-3 days a week in the office). What's more, they have an open culture, with rows of desks for teams and spaces between the rows for managers and directors. No cubes! Read the rest of Missing the Office

Missing the Office

As I work through 2024, I found myself doing a little more vacation planning this year than in previous ones. In 2022 I traveled quite a bit, but my wife went with me often. We went to Europe 5 times that year and added quite a few vacation days around my work trips. My wife thought that was a great year. Last year, 2023, was different. I traveled more (36 trips), with most of them being short. When I traveled that much, I wanted to end trips quickly and get back home. I learned that was too many, and also too disruptive for life. I got behind on things I needed to do at home, my wife went with me less because many trips were all work, and I lacked energy from the pace of moving all over the world. Read the rest of When Are Your Breaks?

Assistants in the Age of AI

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