When I hired my Number One (ie, my editor, my assistant, my Vulcan), I told her in our first email, "The motto of my company (my life!) is: Assume the Best. Of each other, of our customers, and of every interaction." When I mentioned this in the episode on Personal Responsibility, I got a lot of feedback from you that you've found this both hard and necessary to running an online business. So let's dig deeper!

In today's episode, we'll talk about: