Katy Langridge is a Team Leader for ACC New Zealand. She’s responsible for the annual CCNNZ (Customer Contact Network of New Zealand) Awards being held in September.

In 2018, she won the CCNNZ National Contact Centre Team Leader of the Year.

She shares details about the Awards - including how you can enter - and the secret to her success as a Team Leader.

Katy’s Top Tips:

1. Don’t be afraid to enter. If you believe you’re doing a great job, put yourself forward. Even if you don’t win, you’ll get feedback from the judges which can help with your development.

2. Give specific examples in your application.

3. Talk about your application with your manager. They may have ideas which could help your entry.

You'll Learn:

• The 7 Awards which are up for grabs (02:51).

• About the $500 professional development grant for each Award winner (05:11).

• The dates for registration (06:59)

• The coaching approach Katy uses which has turned her people from good to great, and strengthen employee engagement (09:05).

• The quote from Angela Ahrendts (Senior Vice President of Retail at Apple) which guides Katy in how she manages her team (12:50).

• What Katy does at least twice a day which she credits for her success (14:04).

Download the CCNNZ Awards Pack here: https://ccnnz.org.nz/event-directory/awards/

Email CCNNZ: [email protected]

Connect with Katy here: https://www.linkedin.com/in/katy-langridge-b06723149/

If your priorities include strengthening employee engagement and boosting customer experience, I can help you out with a few ideas that you can steal. Send me an email (at [email protected]) and we can organize a 15-minute call over Zoom or Teams.