In this episode Matthew and Cindy look at ISO 22458 – the new international standard for consumer vulnerability.

bsigroup.com/iso22458

Matthew attends the launch event and speaks to the key people involved in the development of the standard and why it matters.

He also speaks to some of the organizations who will be using ISO 22458 to improve how they address the needs of vulnerable consumers.

bsigroup.com/consumers

thestandardsshow/consumerseries

@standardsshow

@thestandardsshow

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