If 2020 was the “New Normal”, what was 2021? What have we learned from the uncertainty and challenges from all aspects of our lives, and how will the financial services industry fare in this new year? Will we finally move out of the pilot villas and make banking better, not just for businesses and consumers, but for the bankers themselves? In this episode of One Vision, Theo and Bradley chat with Virginie O’Shea, the Founder and CEO of Firebrand Research, on finreg, ESG, digital transformation, the great resignation, and her predictions for 2022.

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