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At Your Service 28: New Field Service Mobile, surveys, entitlements, and SLA's
It's the last episode of #AtYourService for 2018 (brought to you by resco), but before we take off for the holidays, Shawn, Sarah, and Scott had a full agenda of service topics:
New release of Field Service Mobile
GPS tracking
Asset tracking
Improvement to UI
Multiple forms per entity
HTML 5 Woodford
Streamlined provisioning of field service mobile
Voice of the customer CSAT best practices
Survey best practices
Using Entitlements with customer service
Measuring SLA's
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By George Doubinski
4.4
1111 ratings
It's the last episode of #AtYourService for 2018 (brought to you by resco), but before we take off for the holidays, Shawn, Sarah, and Scott had a full agenda of service topics:
New release of Field Service Mobile
GPS tracking
Asset tracking
Improvement to UI
Multiple forms per entity
HTML 5 Woodford
Streamlined provisioning of field service mobile
Voice of the customer CSAT best practices
Survey best practices
Using Entitlements with customer service
Measuring SLA's
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