Crime School

ATM Smartphone App – Will Bank ATM App Prevent Armed Robbery?


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ATM Smartphone App Promises Convenience not Safety.

* Major US banks move towards card-free ATM  access.
* ATM Smartphone App replaces the plastic access card.
* Will this make ATM use safer for us or just for the bank?




* Interview by Aaron Smith with CNN Money.




Podcast Time Stamps:

[01:50] -- Interview begins with Aaron Smith - CNN Money.
[02:00] -- Must login to ATM Smartphone app to obtain new account code.
[02:12] -- Customer must enter 8-digit App code and PIN code into ATM.
[02:59] -- Banks are concerned with losses from fraudulent ATM card use.
[03:40] -- Physical robbery risk in front of ATM machine is unchanged.
[04:40] -- ATM Smartphone App may give a false sense of security.



ATM Smartphone App users must look at two screens now instead of one.

Will a smartphone app keep us safe at the ATM?Tweet This
ATM Smartphone App - No Personal Safety Features Yet

* Must own an updated smartphone and be tech-savvy to use the App.
* A smartphone App does not lower robbery risk at an ATM machines.
* ATM robbers don't care how you get the machine to spit out cash.
* Need to enter an 8-digit smartphone account code into the ATM keypad.
* Keypad entry errors can cause more delays than current card system.
* Still need to enter a PIN code when prompted by the ATM machine.
* Still need to use ATM screen menu to make transaction selections.
* Smartphone App requires focus on two devices instead of one.
* Robbers might prefer that you use an ATM Smartphone App.
* ATM robbers can steal your smartphone phone as well as your cash.
* ATM robbers stealing smartphones will inhibit fast reporting.

ATM Smartphone App Future Opportunities

* Should greatly reduce risk of fraud losses for the major banks.
* Adoption of NFC* could shorten time in front of ATM machine.
* Bio-metric eye scan will reduce keypad or screen interface time.
* NFC and bio-metrics could drastically shorten time at ATM Machines.

* NFC - Near Field Communication - ATM machines will recognize your phone when in close proximity or by tapping an ATM sensor.



Related ATM Smartphone App Articles and Podcasts

* ATM Security - 10 Things ATM Robber Don't Want Victims to Know
* Bank ATM Machine Security Advice  Article (at CrimeDoctor.com)


Learn More about Premises Liability Litigation
Download the book written by Crime School host Chris McGoey.

* Security Expert’s Guide to Premises Liability Litigation.
* Evaluating Crime Foreseeability and Inadequate Security Cases.



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