In this episode, our host Sarah Woolley meets Atom Bank’s Emily Callander and Ben Evans.

Listen to discover Emily and Ben’s:

• Top Customer Experience priorities when starting their transformation journey

• Experience of implementing AI into their CX operation

• Business outcomes that have improved significantly since transforming with Kerv and Genesys

• Thoughts on AI and how it’s making waves in the CX and banking industry

• Views on the importance of a digital contact centre in the modern world

• Future plans and key priorities