With the rise of healthcare consumerism, people are looking to hospitals, health systems, and physician practices to deliver the same user-friendly, digital experiences they receive from other industries.

People want to easily make appointments, understand what their financial outlays will be, make payments, and set up payment plans if the estimated costs exceed their budgets—all via their mobile devices or tablets. Unfortunately, most healthcare organizations aren’t ready to provide this level of convenience. In part, this is because they have relied on patient portals as their main digital engagement tools to date.

By Bill Krause

Bill Krause is vice president and general manager of Digital Experience and Consumer Engagement for Change Healthcare.

Episode Resources

1. Bill Krause's bio
2. Change Healthcare - Harris Poll Research: Half of Consumers Avoid Seeking Care Because It’s Too Hard
3. The Change Healthcare - Harris Poll 2020 Consumer Experience Index Report
4. Change Healthcare Industry Insights
5. COVID-19 Updates and Resources
6. COVID-19 Updates Newsletter
7. Change Healthcare Insights Newsletter

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