Recruitment teams often inherit processes without ever stopping to ask whether they still make sense.

Richard explains why simply watching how recruiters work can uncover huge efficiency gains hiding in plain sight.

Cheatsheet:

• Don't assume the current process is the best process
• "That's how I was shown" is a warning sign
• Small inefficiencies compound across hundreds of tasks
• The best improvements often come from observing work, not reporting on it
• Asking better questions can unlock hours of productivity

From the Talent Matters Podcast.