In this episode, Pegah Vaghaye, Executive Manager CGU Broker Relationships and Natalie May, Executive Manager for People, Capability, and Communication, explore the unprecedented phenomenon of four generations working side-by-side in modern organisations, discussing the challenges and opportunities this presents for Australian businesses.

Their conversation begins by defining current and emerging generations with a view to breaking down stereotypes that inhibit inclusive and progressive workplaces.

Baby Boomers (1946-1964)

Generation X (1965-1979)

Generation Z (1995-2009)

Generation Alpha (2010-2024)

Coming soon: Generation Beta (2025-2039)

Under our parent company IAG, CGU has benefitted from three successful strategies which foster a dynamic and inclusive learning environment that embraces generational diversity. They encompass flexible communication channels, structured talent development programs, and cross-generational learning opportunities such as mentoring programs.

Keys to Success

Include embracing generational diversity, personalising workplace policies, and maintaining a clear company identity and values. Additionally, adopting an experimental approach to workplace evolution can help drive continuous improvement and innovation.

Adopting an experimental approach to workplace evolution can help to drive continuous improvement and innovation by:

1. Developing flexible policies that can cater to different generational needs
2. Creating opportunities for cross-generational collaboration that can boost engagement
3. Focusing on skills and potential (rather than traditional qualifications) to develop new talent
4. Maintaining multiple communication channels to enhance connectivity
5. Fostering an inclusive culture that recognises the value of all generations' contributions

Resources

Read the CGU STRIVE Report 3.0

About CGU

For over 160 years, CGU has partnered with ambitious brokers to deliver exceptional insurance products and help bring peace of mind to their customers.

CGU offers our broker partners national reach, outstanding service and the financial strength that comes from being part of Australia’s largest insurance parent, Insurance Australia Group (IAG). Our value lies in its commitment to be the insurer who supports ambition of our broker partners and the customers we serve.

Visit the CGU website www.cgu.com.au

CGU recommends customers visit the National Insurance Brokers’ Association (NIBA) Need a Broker website to locate a trusted local insurance advisor.

Insurance issued by Insurance Australia Limited, ABN 11 000 016 722, AFSL 227681, trading as CGU Insurance.