In this episode, Dr. Tetteh talks with Amy Brown, the founder and CEO of Authenticx, a pioneering company using artificial intelligence to revolutionize the patient experience. Hear how Authenticx is analyzing millions of recorded patient conversations to uncover key insights into what's driving frustration, care dropouts, and poor outcomes. Amy shares powerful stories illustrating how giving healthcare leaders the ability to truly listen to the authentic voice of the patient at scale is prompting major changes. Learn how this innovative combination of voice AI, data visualization, and analytics is providing a visceral connection to the patient journey that's moving leaders to act. Amy discusses the ethical considerations around conversation data and describes Authenticx's robust controls to ensure privacy. If you want to understand how applied AI can humanize healthcare from the patient's perspective, don't miss this inspiring conversation about the power of simply listening at scale.