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Cavan Robinson is the General Manager at Shop-Ware. Today, he talks about the importance of transparency and community within the aftermarket industry, highlighting its positive impact on business growth. Cavan also discusses the innovative strides in AI integration in shop management systems, aiming to enhance customer operations effectively. 

00:00 Appreciating Aftermarket's respectful networking culture transition.

05:03 Increased parity, collaboration, fewer disruptors now.

08:34 Pursuing impactful AI integration with customer feedback.

13:11 Expanded Garage Hero Awards with five categories.

15:52 Emphasizing diverse voices enhances aftermarket success.

18:33 M&A focus and AI insights drive innovation.

21:00 Exciting events and Shop-Ware's new service scheduler.