In this episode of Automate IT, David van Heerden discusses automating tedious and frustrating tasks in IT. He introduces a workflow automation called Worklets on demand, which can be used with Automox's API and a ticketing system to automate endpoint user tasks. By triggering the repair steps on the endpoint automatically, the need for scheduling, remote desktop control, and manual troubleshooting is eliminated. This automation can be applied to various common troubleshooting tickets, making IT support more efficient.