In this episode, explore how automating quality assurance in omnichannel customer experience management (CXM) enables 100% analysis of customer interactions—leveraging text analytics, sentiment analysis, and topic modeling to assess agent performance, uncover hidden pain points, and ensure personalized, high-quality support across all touchpoints. Discover how this approach enhances credibility, trust, and satisfaction by moving beyond sampling to comprehensive, AI-powered QA.

https://blog.datamatics.com/automate-quality-assurance-to-improve-omnichannel-cxm