The expectations of insurance customers are changing rapidly, as demand grows for more seamless experiences and less friction during the application process. To meet this demand, many insurers are turning to automated underwriting and looking to reduce the number of questions on an application to zero.

We recently spoke with Tracey Waller, Product Director for Small Commercial Underwriting at Verisk, to learn how automated underwriting can help carriers get ahead in the market, and what parts of underwriting should – and shouldn’t be – automated.

To learn more, hit play.