In this episode of The AI Lean Edge, Brian Bricker takes you on a journey from the origins of Lean Thinking with Deming and Toyota, through the practical wisdom of The Hitchhiker’s Guide to Lean, and into the modern world of customer service automation. Discover how chatbots can save hours of wasted time, cut repetitive tasks, and improve client satisfaction—without losing the human touch. Written for busy, middle-aged small business owners, this episode delivers plain-English steps you can use today to launch your first chatbot and free up time for what really matters.