In this episode, Mary Hart sat down with Bob Duron and Diron Raines of nGroup to discuss their evolution as a third-party logistics provider, focusing on labor management, automation, and the complexities of holiday returns. Duron and Raines highlighted the top challenges of peak seasons, the benefits of warehouse automation, and the importance of flexibility in operations. They highlighted the integration of various technologies to enhance operational efficiency and safety, while also addressing trends shaping the future of 3PL and reverse logistics.

00:00 Introduction to nGroup and Its Services

01:32 Challenges of Holiday Returns

03:09 Impact of Automation on Operations

05:23 nGroup's Unique Labor Approach

07:26 Flexibility in Operations

08:59 Integration of Technologies

11:13 Safety and Automation

16:17 Job Satisfaction and Retention

17:25 Future Trends in 3PL and Reverse Logistics

19:31 Key Takeaways for Potential Clients